SALES POLICY TERMS AND CONDITIONS This Sales Order contains all of the terms and conditions governing this purchase and sale between the Seller and the Buyer and supersedes all prior correspondence, offers, representations and negotiations between them to the extent that they conflict or are in addition to the terms contained herein, being intended a final expression and complete and exclusive statement of the terms of the agreement. Acceptance by the Seller of the Buyer’s purchase order is expressly made conditional on the Buyer’s assent to the terms of this Sales Order (“SO Acknowledgment”). Acceptance of the products described on the acknowledgment hereof (“products”) shall constitute acceptance of the terms hereof, but this shall not preclude the formation of a contract to buy and sell the products in any other lawful manner. Seller warrants the products to be free from defects in material and workmanship and to be in conformity with applicable specifications: provided however, that this warranty shall not apply to any product which shall have been abused or misused physically or electrically, or on which the trademark shall have been defaced or obliterated. Seller shall be liable under this warranty only if Buyer requests written authorization within the period and otherwise fully complies with the procedures relating to warranty adjustments set forth below. In no event shall the Seller be liable for special, indirect, or consequential damages; nor for any amount in excess of the net price of the products fount to be defective or not in conformance with applicable specifications. All products are guaranteed to operate in complete conformance with the applicable specification at the time of sale providing the item is placed in operation within one year from the date of original shipment by Seller. If a product is found defective or not in compliance with applicable specification, it will be subject to adjustment only if written authorization is requested within a period of twelve months from the date of original shipment by Seller. ** No materials may be returned without authorization.** Authorization for return must be secured from Seller and will not commit Seller to the making of any adjustment with respect thereto. In the event of a return, the products are to be packed in original packaging or better with the RMA number marked clearly on the box with bold lettering. **Returns of “Custom Products” are not permitted.** Authorized returns subject to a restocking fee. Request for return authorization must list types and quantities of products involved, the reason for the request, information concerning operation conditions involved, and the period of use. In addition, the customers purchase order number and, where possible, the original invoice number covering the original purchase of the products involved must be shown. Returned products must be shipped, transportation prepaid, by the most economical method of shipment. Seller can accept no billing for packing, inspection, labor charges, or other incidental costs in connection with any products returned for adjustment. Unless otherwise requested by the customer, defective returned products found not subject to warranty adjustment will be sent back to the customer, transportation collect. In all cases, Seller’s inspection will be final. With respect to products found defective or not in conformity with applicable specifications, an equitable adjustment will be made taking into account the nature of the defect or nonconformance, the period of use, and the price of the product prevailing at the time of adjustment. The adjustment will be prorated on the basis of hours of use verses the hours of guaranteed life for the applicable product specification. Adjustment will take the form, at Seller’s option, of a replacement of the defective or nonconforming product, a credit in the amount of the adjustment against the purchase price of the replacement. This warranty is in lieu of all others warranties whether written, oral, express, or implied (including, without, limiting the generality of the foregoing, any warranty of merchantability or fitness for purpose). In the event of replacement pursuant to the foregoing warranty or at Buyer’s expense, such warranty shall apply to the replaced product. In the event of repair pursuant to the foregoing warranty or at Buyer’s expense, the validity of the foregoing warranty will be the original warranty period from the date of shipment of the repaired product less the period of time between the date of the original shipment and the date on which Seller received return of the product for repair. The title and right to possession to the products shall remain with the Seller until all payments hereunder shall have been made in full in cash. Payment shall be for the full amount stated on the invoice hereof unless agreed to the contrary in writing by the Seller. The Seller reserves the right to decline to make deliveries hereunder except for cash prepaid whenever the Seller in its absolute discretion determines that the Buyer is not financially responsible; and in such event the Seller shall not be liable for the failure to delivery in whole or in part. Partial shipments shall be permitted, and if delivery is to be made in installments, no breach with respect to any installment shall be deemed to be a breach of the entire contract. The Buyer may not cancel this contract except upon the written consent of the Seller. The risk of damage to or destruction of the products shall be borne by the Buyer at all times after delivery by the Seller to a carrier for shipment. The Seller shall not be liable by reason of any delays in delivery caused by war, fire, strikes, floods, accidents, Government priorities or regulations, shortages of material or causes beyond its reasonable control. It is understood that the nonoccurrence of such events is among the basic assumptions upon which commitments by the Seller hereunder are made. The Seller will use its best efforts to meet the time for delivery specified on the acknowledgment hereof, but does not assume a firm obligation for delivery at that time. For questions related to Quintech’s product warranty, please e-mail your inquiry to email@example.com or call 800-839-3658 or 724-349-1412.